Contact & FAQs
Website Help & Software
WHY CAN'T I SEE ALL OF MINIUSA? I USED TO BE ABLE TO.
To view it, you need to have your computer monitor set to 1024 x 768. To check (and change) your monitor setting: -Go to your computers "Control Panel" folder. The location of this folder will vary slightly depending on which operating system you are using, but it usually can be found under "Settings" in the main "Start" menu. -Once you open this folder, you want to open the tool that adjusts the setting on your monitor-this will be called "Display", or "Monitor", or "Appearance and Themes". -Double-click on this file. It should open a pop-up that has several tabs along the top, one of which will be called "Settings". -Go to this tab, and make sure that the display size is set to 1024x768. Once you make this change, you need to click on the select button. -You will then get a message asking you to confirm that you want to apply the changes. You must select yes, or the screen will revert back to the previous (smaller) size in 15 second. Once you make this adjustment, you should have no trouble seeing all of the site and building the MINI of your dreams.
IT SEEMS LIKE THE BUILD YOUR OWN SECTION CAN TAKE A LONG TIME TO LOAD - WHAT'S UP WITH THAT?
One of the great things about MINIs is that there are so many options for customizing your MINI to be perfect for your needs. Pepper White MINI Cooper S Convertible with blue roof and grey interior? No problem. Spice Orange MINI Cooper S with black roof, Union Jack mirror caps and Red interior. Sure (although that might not look all that great together). In fact the 2013 Models offer over 10 million different combinations. This means, of course, that there's a lot of images and information that needs to be loaded to make sure that you can build exactly the MINI you want. So if it's taking a little bit to load, have a little patience - and start thinking about how you're going to trick out your MINI.
CAN I VIEW MY PREVIOUSLY SAVED CONFIGURATIONS?
Because there are updates to every MINI model with each passing year, we are not able to "translate" all previously saved configurations into the new model. For previously built and saved configurations prior to the current model year, customers will still be able to access a text list of the details of their configuration. Customers can use this list to create and save a new configuration based on the latest model year options.
I CAN'T REGISTER ON THE WEB SITE. PLEASE HELP.
That's a situation that needs rectifying as soon as possible. Please email us with the specifics of your problem at WEBMASTER@MINIUSA.COM.
I AM A REGISTERED USER BUT CAN'T LOG IN TO EDIT MY PROFILE (PASSWORD PROBLEMS). WHAT CAN I DO?
If you've already requested a password reminder, double-check to make sure you're typing it in correctly and are still not having any luck, then please email us at WEBMASTER@MINIUSA.COM to let us know the specific error message you're getting.
CAN I USE MY MINIUSA.COM ACCOUNT USERNAME AND PASSWORD TO LOGIN TO THE MINI OWNERS' LOUNGE?
To log in the MINI Owners' Lounge, you must establish a MINI Owners' Lounge account, and you will need the Production number or VIN from the MINI that you are purchasing in order to set up this account. It's extremely important to note that this account is different from any MINIUSA.COM account you may have set up. Therefore, the username and password you use on MINIUSA.COM will not automatically work for the Owners' Lounge. If you want, you can set up your Owners' Lounge account to use the exact same username and password that you use on MINIUSA.COM. But you must do this by first actually setting up a MINI Owners' Lounge account.
I AM A REGISTERED USER AND WOULD LIKE TO CHANGE MY USERNAME AND/OR PASSWORD.
To change or update any of your MINIUSA.COM account information, visit "Update Your Profile" (under "Stay In the Loop").
WHAT CAN I DO IF THE DEALER LOCATOR ISN'T WORKING PROPERLY ON MY COMPUTER?
First of all, please let us apologize. The last thing we would ever want to do is get in the way of you trying to identify your preferred MINI Dealer. Secondly, if you are on the Flash site and know you have the most recent version of Flash installed and are still having problems, to properly answer your question, we will need to know a few details about your computer set-up. Please email our webmaster at WEBMASTER@MINIUSA.COM and let us know: 1. What kind of computer you're using (PC/Mac) 2. Whether you use Internet Explorer (IE), Netscape, Safari, Mozilla 3. What version Internet browser you're using e.g. 4.79, 5.5 or 6.0- to find this out please look under the "help" menu for your Internet Browser
WHAT IS FLASH?
Flash is a web development tool, created by Macromedia, that allows us to build high-impact motion graphics and dynamic content previously unavailable in HTML pages. Great for animation and building very user-friendly environments, Flash is quickly becoming the standard for building the world's best web sites.
WHAT IS THE FLASH PLAYER?
The Flash Player is the web-browser plug-in needed to view sites built in Flash. The player is extremely easy to install into your browser, and at only 219k, it takes up less space on your computer than most similar applications.
WHERE DO I GET THE FLASH PLAYER?
You can go to: http://get.adobe.com/flashplayer/
HOW MUCH DOES THE FLASH PLAYER COST?
I HAVE INSTALLED THE FLASH PLAYER ON MY COMPUTER, BUT IT IS NOT WORKING PROPERLY. WHAT CAN I DO?
You might have an older version of the Flash Player. MINIUSA.com requires the Flash 8 Player or later. Get the latest version at http://get.adobe.com/flashplayer/
WHAT ARE THE IMPLICATIONS OF INSTALLING THE FLASH PLAYER ON MY COMPUTER?
The only implications of installing the Flash Player are those related to an improved experience - on MINIUSA.com and thousands of other sites on the web. At no time does the Flash Player compromise the security of your computer, nor does it transmit any data regarding your personal information or web usage.